To Solve Labor Shortage, Companies Turn to Automation - The Journal. - WSJ Podcasts

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🎧 Listen: In today's episode of The Journal podcast, the CEO of a hospital system explains how investing in technology that could help it operate with fewer nurses, and JMitchellWSJ discusses what automation means for workers

This transcript was prepared by a transcription service. This version may not be in its final form and may be updated.

Anthony Slonim: The nursing shortage is now at crisis proportions. Things were really exacerbated in the context of the pandemic. Josh Mitchell: They're actually becoming really desperate and doing things that they haven't done in years. For example, like raise wages far above what they had been doing. So we're talking about 5% wage growth. That's the highest in years. It had been about 2% for a really long time.

Josh Mitchell: The healthcare industry, hospitals in particular, were really slammed over the pandemic. And hospitals, because they were so full, they really had to ramp up hiring. For a while they've had to pay really high prices for temporary workers just to meet the surge in demand because of so many people showing up at the hospital sick with COVID. Now a lot of those workers who were temporary help workers are now in demand from other industries.

Anthony Slonim: Since I'm a kid, I wanted to be a doctor. I mean, since the age of eight, there are stories of me taking blood pressures at family cocktail parties on Friday nights.Anthony Slonim: It was great. My father, for some reason, used to take his blood pressure. He had hypertension. And I said, "What are you doing?" He taught me how to do it.

Anthony Slonim: We opened up our parking garage and built what we call an alternate care site out in the parking facility so that we could care for another 1800 patients. And in order to care for another 1800 patients, you need nurses. And that's when it hit me, when I realized I had 1800 more beds than I had nurses to staff.Anthony Slonim: Well, we did the best we can. I mean, you do the best you can in the course of a crisis. At that time, we were able to recruit agency nurses into town.

Anthony Slonim: There are nurses in the command center that can see so many more patients than the bedside nurse. And when there's a problem, it's like your closest friend picks up the phone and calls you and says, "Hey, you better go check on the guy in bed six because he looks like he's having a problem."

Anthony Slonim: But at the end of this pilot, we'll have some real definitive information about how we might go around learning the next steps to where we could augment care at the bedside. You need a nurse to hold a hand, look in the eyes of someone, educate and counsel them on what their disease and treatment program is. You need that. But there are other things that can be offloaded that doesn't require the education or experience of the professional nurse.

 

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