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Southwest Airlines updates process for getting baggage to passengers at Dallas Love Field - Dallas Business Journal

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The airline organized bags and added a new online tool, and FedEx crews also picked up several carts of luggage.

By William Joy – WFAA-TVSouthwest Airlines made changes on Wednesday to speed up the process of reuniting customers with bags at Dallas Love Field.

“We’ve been hopping to stores just buying clothes and toiletries and whatever we can. I don’t even have my medications because I just mistakenly put them in the suitcase,” she said. “I’m a little hopeful because they found theirs, so I’m sure it’s here somewhere.” “So we had three cancellations, so after that, we said forget it, we’re just going to drive,” Arriazola said.

 

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Dallas car rental companies, hotels cashing in on Southwest flight cancellationsMany stranded Southwest passengers turned to rental car companies to get home. Sounds like a movie. Count me as One. Drove from Chicago back to DFW. And believe me, the rental car companies were plugged into the Southwest gaffe. Avis charged a $500 one-way fee for the trip. Such BS.
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