. Readers said they appreciated the reliability and quality of service they received from the airline at a time when air travel is unreliable and plagued by poor service.Best international airline for customer service: British Airways
So how did that happen? A look at the airline cases my consumer advocacy organization received shows how quickly the British carrier moved to fix the service problems. Often, they were addressed before I could even ask. Clearly, BA has put customer service front and center. Last month, CEO Sean Doyle said his"number one priority" was to address the call center problems customers have faced when trying to contact the airline — so obviously, BA isn't resting on its laurels.
that upgraded customer experience using real-time, data-driven insights. That partnership appears to have paid off. Hertz also made a big investment in electric vehicles. Customer complaints are way down, too, which is making readers happy.Best cruise line for customer service: Viking
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