Insurance companies ‘need to challenge suspect claims’

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Insurance companies “need to challenge suspect claims” to avoid fraudulent claims and excessive compensation amounts.

That’s according to Alliance for Insurance Reform CEO Brian Hanley following a new survey revealing beliefs about insurance fraud.

The Injuries Resolution Board poll found one in three Irish adults believe the personal injuries claims process is unfair because of excessive compensation.Mr Hanley said the results are not surprising given the increase in insurance premiums recently. “The value of claims has reduced since the introduction of the personal injury guidelines in 2021,” he told“But I think what is really getting out is the number of fraudulent and exaggerated claims.He said insurance companies should follow the Gardaí example of an insurance fraud office.“To settle those claims is short-term thinking – that denies them and us the benefits that we derive from more robust examination of short-term claims.

“Companies have considerable resources and I think it's vital that a meaningful portion of those would go towards investigating and challenging suspect claims.”Mr Hanley said it is “too easy” for insurance companies to simply settle suspect claims and then “pass on the cost to policyholders”.Some 24% saw their premium stay the same, while 12% saw it decrease last year.“This is all the more difficult when a Central Bank report showed insurance profits increased by 65% in 12 months.

“It's really outrageous at this stage to see that level of profit be made while increasing premiums.”Listen back here:

 

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