'Rushed and pressured' aged care workers say it's time for industry overhaul

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Time pressures on aged care workers are leading to elderly clients receiving an 'unacceptable' level of service and care, according to some in the industry.

Ms Hetherington has been a care worker for almost two decades but says time constraints and cost pressures are slowly eroding the most important parts of the job.Aged care worker Teresa Hetherington says it is increasingly difficult to provide individualised care.Australia’s aged care system has been put under the spotlight after a series of scandals in recent years, with a recent royal commission hearing of a “rising torrent” of concern in the sector.

“I no longer have the time to check if this one wants to wear jeans that day or that one wants their hair done a certain way. “That's unacceptable for most of our clients - it removes their dignity and the quality of their life.”

 

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