Contact center industry eyes $32-b revenues

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The Philippine contact center and business process sector expects revenues to rise 9 percent to a record $32.16 billion in 2024 from $29.5 billion it generated in 2023.

“The contact center and business process sector, along with the IT-BPM industry, has remained optimistic and positive in terms of revenue growth through the years,” said Contact Center Association of the Philippines president Mickey Ocampo. “Our contact centers have been actively upskilling our people to equip them in handling their tasks more effectively. What does not kill us only makes us better and we have proven many times how constantly upgrading skills can help call center firms and our industry, not just overcome the challenges of the times but also perform better in what we do,” Ocampo said.

The contact center workforce accounts for 89 percent of the total IT-BPM industry’s full-time employees.

 

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