Miss Manners: The nature of my call to a law firm is none of the receptionist’s business

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If the firm wanted her to have substantive conversations about cases, she would have a different position than receptionist.

DEAR MISS MANNERS: I am a case manager at a law firm and frequently must call people at another law firm to discuss cases that we have together. Sometimes the receptionist at the other law firm will ask detailed questions as to what the call is about before transferring me to the person with whom I need to speak.

On the possibility that she may be following instructions, I’ve never pushed back, but it does irritate me.

 

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