Artificial Intelligence. In the world of business buzzwords, this one seems to be at the top of the list. Everyone’s talking about it, but how many people actually understand it? Ajay Agrawal has made incredible strides in this area. The 2018 book, authored by Agrawal, Joshua Gans, and Avi Goldfarb, provides business leaders with actionable advice on how to realize the value of artificial intelligence .
Most business leaders don’t have computer science backgrounds. What’s your best advice for them on how they can leverage artificial intelligence? Most people think that because HR is very human and requires a lot of emotional intelligence, it doesn’t need AI. That's a mistake. People can leverage AI by converting HR functions, such as certain aspects of recruitment and skills development, into a series of predictions, where humans can then apply their judgment.
All human prediction is susceptible to being replaced by machines. But, there are many other valuable things that humans do that are complements, not substitutes, to prediction. One area, as we just talked about, is judgment—humans have it, AI doesn’t. Everywhere humans are deploying judgment, the value of that judgment goes up because we get to apply it to increasingly higher-fidelity predictions.
Then along come spreadsheets, and the first guy’s value falls because the machine equalizes. It doesn't matter if you're fast or slow at adding up numbers in your head. The machine is faster and more accurate than any human.
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