, Umar Danbatta, has explained how the telecom industry is sustaining service delivery to subscribers during the pandemic.Mr Danbatta listed critical regulatory actions that have been taken by the commission to mitigate the impact of the COVID-19 pandemic on quality of service delivery by the networks to telecom consumers.
These measures enabled the operators to service their base stations and ensure seamless services for telecom consumers who increasingly relied on the networks during the pandemic. Mr Danbatta said the commission and the mobile network operators needed to play their roles in sustaining quality of service delivery and quality of experience by the consumers.
“The commission is hopeful that with the reduction in RoW, which will automatically result in reduction in capital expenditure by the network operators, telecom companies will, sooner than later, reciprocate the gesture by making their services more affordable to Nigerians,” he said.