Praise be to travel companies with a 'no quibble' refund policy

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As complaints escalate, there are some firms behaving righteously

The travel industry has been lambasted for withholding refunds for cancelled holidays, but some companies are behaving righteously, despite tumbling profits. AE of Telford writes: “When our holiday, booked with Hays Travel, was cancelled we were offered the same holiday for next year. We asked for a refund, instead. No arguments, no quibble – and a full refund was made before we were due to fly out.

 

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