In a time of ongoing disruption and uncertainty as we have seen with the Covid-19 pandemic, the ability to access insights into your organisation and the environment in which it operates can mean the difference between growth and stagnation.
“The growing importance of customer experience makes it critical to also track, measure, and integrate experience data to gain a holistic view over the total performance of every part of the organisation,” he added. “Relying on outdated technologies, manual processes and slow, cumbersome legacy infrastructure has the potential of derailing efforts at building back better following the initial impact of the pandemic and resultant lockdown measures.”
HANA empowers real-time decision-making, enables the development of intelligent custom applications, and leverages data to create unique new services that better serve customers.