There’s more to digital transformation than the technological aspect of it — this is what business leaders highlighted at this year’s Leadership Innovation forum, Globe Business’ flagship enterprise convention which was hosted virtually for the first time since its inception more than ten years ago.
“If you think so much about digitalizing, not so much in the technology sense but in terms of its characteristics — fast, easy, convenient, personalized, always-on, on-demand, interconnected, secure, ubiquitous, you realize you have to be digital because customers expect to interact with you in this manner. We have to think more broadly beyond just ourselves being digital. But also our end-to-end value chains and ecosystems,” Maquera said.
“This is a great time for all of you who are already in this journey of transformation to accelerate that process, whether it’s online shopping, telemedicine, or online learning,” he added.For businesses to fully embrace digital transformation, there has to be a change in the culture and the mindset of the entire organization. Unionbank of the Philippines President and CEO Edwin Bautista emphasized that this means no one gets left behind.
Unionbank continues to grow as the country’s bank of the future with its digitally-enabled work from home structure and recent 5G-powered initiatives with Globe Business. Bautista further explained during his segment, “Companies must embrace being agile, focus on speed and product deployments, and learn about new technologies. There’s no fixed formula for a successful digital transformation. There’s no precise way of preparing for change.