"Common misconduct we've received complaints about during the pandemic includes businesses misleading consumers about their right to a refund, or deducting cancellation fees from refunds when there is no contractual basis to do so."According to the ACCC, when cancellations occur due to government restrictions, Australians are not automatically entitled to a refund as they would be in normal circumstances under Australian Consumer Law.
"The ACCC has had to step in and help consumers and businesses understand the legal ramifications of cancelled services," Ms Court said.Many found themselves asking for refunds for holidays that were cancelled due to the pandemic. "We decided early on that the best way we could help consumers was to educate businesses about their legal obligations and resolve issues quickly and efficiently, rather than taking court action," Ms Court said.
I am so effed that I am watching teen mom Australia. Look you bunch of brainstems, get your shiite together down there.