, Ryan McQuaid, about the Teladoc-Livongo merger and the looming threat of Amazon Care—and how telehealth companies like PlushCare are differentiating from these virtual care giants to stay competitive.
II: Given the Teladoc-Livongo merger and the looming threat of Amazon Care scaling to the public, how will telehealth companies prop up their value in the eyes of consumers?We have seen many large companies enter this market. Google and Microsoft have been trying to enter the space for years, and Amazon is definitely worth watching. But so far, these companies have not had major success stories in healthcare.
Amazon, for example, is incredible when it comes to commoditized goods that nobody can even come close to as far as their logistics and pricing, but it's not a human-centric service business. For the rest of us, that is something that we emphasize and it's a major differentiator. For PlushCare, that is where we focus...providing human-centric care and being an amazing service business.
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