Wooley said on Tuesday that while ICA was encouraged by Santam’s acknowledgement that legal certainty had been established, its continued strategy of “delay, deny and defend” had put its customers under “excruciating financial stress”.
The short-term insurer, which is SA’s largest, said the Western Cape high court judgment regarding the indemnity period applied only to the Ma-Afrika policy.“Santam’s view is that the indemnity period is limited to three months as stated in the Ma-Afrika policy, but the court ruled that, for the Ma-Afrika policy, the indemnity period is 18 months.
The insurer said the hospitality and leisure companies’ policies, which are impacted by the recent court rulings and are being processed by Santam, specifically carry three-month indemnity periods.Santam urged businesses impacted by the Ma-Afrika and Café Chameleon judgments “to engage with their intermediaries and provide information required for the assessment of claims”.
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