Brick-and-mortar retailers say their online business is dwindling as movement restrictions are eased, while people prefer to buy groceries from the store, not through online retailers. – The Malaysian Insight file pic, April 26, 2021.
INITIAL expectations that the movement control order to curb the Covid-19 pandemic would see e-commerce platforms replace brick-and-mortar stores are fading, as retail sector players note a drop in online shopping, now that movement restrictions have been eased. They told The Malaysian Insight only the e-commerce platforms that specialise in certain products may outlast their traditional physical competitors. When it comes to items requiring customisation, online stores may be no match, industry players said.
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