Funeral home industry expected to embrace video technology post pandemic

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When Ernie Morgan's mother died last summer, he was upset that he couldn't have a larger funeral attended by all her friends and family. His hometown of Niagara Falls, Ont.

When Ernie Morgan's mother died last summer, he was upset that he couldn't have a larger funeral attended by all her friends and family.

One year later, lockdown measures have eased in Ontario to a point where he could hold a larger memorial service, but he feels it's too painful to revisit it after all this time."It would be like ripping a Band Aid off a wound that's already healing," said Morgan who also operates Morse & Son Funeral Home in Niagara Falls.

Morse & Son Funeral Home has offered a simple livestream service using a stationary camera for years, but he's now looking to bring on a part-time staffer responsible for producing a high quality livestream and video at the chapel and cemetery."We're not asking them to pay during COVID, but post-pandemic, we expect that client families that want that service will be willing to pay for it.

Both funeral homes said the changes in technology meant that most of their clients didn't postpone funerals due to the pandemic.

 

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