, Inc.’s transformation as it continues to grow as one of the country’s largest and most secure data centers.
“The pandemic caused an uptick in digital services that require the support of data centers, like TechGlobal. With the rise in demand, the company needed to reinforce its goal of becoming a reliable partner for businesses by enlisting the help of Globe Business and Third Pillar to transform our customer service,” said TechGlobal President, Rene Nuñez.
It enables the automation of service processes and a holistic view of customers with its tracking and monitoring components that generate real-time reports. These features cut short the time it takes for companies to settle customer issues and prevent duplication in communication, creating more personalized and caring interactions with their clients.