More than a year after their pricey piano suffered a defect, the world's largest musical instrument manufacturer still hadn't resolved the problem.When Mark Rodriguez plays his Yamaha, it normally sounds sweet. But if he hits a specific combination of keys, it turns sour.
It's been a melodic mess for more than a year -- up and down the keyboard as the keys continuously stick.After hearing the defect, techs came out but couldn't solve the piano's problem. Luckily, the warranty kicked in.So more than a year ago, a replacement was on rush order. A Yamaha representative even left a voicemail saying it would probably take a week or more.
But weeks turned into months, so Andy Rodriguez composed a complaint to the BBB. Yamaha's response was a replacement would be shipped"by June 1st."That meant Andy and his son, who writes songs for his alt-rock band, couldn't compose during the pandemic.7 On Your Side called Yamaha who apologized for failing"to communicate as we should have and normally do," promising a new piano was on a container ship,"2 to 3 weeks away.