Lynn Embleton, chief executive, Aer Lingus: ‘I’m feeling optimistic about the future. We’ve got an ambitious schedule in place for the summer and we’re seeing strong bookings. People want to fly and now they can fly. So, I’m feeling optimistic that we can rebuild.’ Picture: Naoise Culhane
Over the past two years, Aer Lingus has not been shy in highlighting just how detrimental an impact Covid-19 was having on its business. The airline was forced to park up planes, cut jobs and restructure pay scales and working practices for its pilots and cabin crew staff. On multiple occasions, Lynn Embleton, its chief executive, has bluntly explained how Aer Lingus will emerge from the pandemic as a “smaller airline”. And now she has...
LorcanAllen Can I suggest that Aer Lingus put significant efforts into improving the service from their contact centre. I spent over one hour trying to talk to someone to change a booking (could not be done online). Eventually spoke to someone based in Philippines (how mad is that).
LorcanAllen Clawing that money back now by ripping off people ...e.g. €26.99 add on if you want a little extra leg room ...