In an Inc.com article, These are the Pandemic Business Trends that are Here to Stay, Shama Hyder says that “in many ways, Covid has transformed businesses from the inside out, either accelerating changes that were already occurring or shining a light on changes that were long overdue.”
And now that the spell of customer loyalty has been broken, “companies that want to retain their customers need to put a laser focus on customer experience.” Companies are also realizing “that the way they manage data—how they structure processes and set up automation—can all be made more efficient and accurate through digital products and services.”
“There’s nothing like a broken global supply chain to make you appreciate the value of local business,” says Hyder. In the US, the Chamber of Commerce says that 75 percent of consumers were planning to shop more locally in 2022, for everything from food, to gifts, to business supplies. In the US, the industry grew from $1.7 billion in 2016 to $9.7 billion in 2020, a growth rate of 470 percent.
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