CHICAGO -- The ABC7 I-Team is helping small business owners who rely on Facebook to make money. They said when they got locked out of accounts, they couldn't get answers from the social media giant.
"I couldn't talk to my customers, I couldn't advertise," Alan Mejta said."So I mean, that was a big damper on the business. People weren't seeing my business when they are looking for me on Facebook." Barnes said Facebook didn't help, so he did something security experts do not advise: he paid a ransom to the hackers, a hefty price on top of the cost the hack had on his reputation.
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