The startup treats people for conditions such as depression and ADHD, and is the largest online mental health care provider in the world.
"Every single night I would go to bed just, 'Tomorrow I'm gonna do it. I'm gonna be better tomorrow,'" Costar told CBS News consumer investigative correspondent Anna Werner. Documents obtained by CBS News show Cerebral leadership was informed about risks the company was facing, including patient and clinical safety issues, hires who may not meet Cerebral's hiring standards and staff practicing with expired suspended licenses.
Mou acknowledges the dangers of patients not being able to get hold of their prescribers and is looking to improve this. But Butorac believes that this messaging system could be dangerous if messages aren't followed up or are missed.