citing “unprecedented strains” on the airline industry from resurgent travel, says it is cancelling 154 flights per day in July and August, or 15 per cent of its schedule.
Mr. Rousseau’s customer message did not provide details on the reductions, but Air Canada gave specifics in a response to questions from The Globe and Mail. Most of the flights affected are to and from Toronto or Montreal, Air Canada said. “These will be mostly frequency reductions, affecting primarily evening and late-night flights by smaller aircraft, on transborder and domestic routes,” the airline said in an e-mailed statement. “Our international flights are unaffected, with a few timing changes to reduce flying at peak times and even out the customer flow.
In his customer message, Mr. Rousseau described “flight cancellations and customer service shortfalls on our part that we would never have intended for our customers or for our employees, and for which we sincerely apologize.”
Basic customer service should tell Air Canada they have a role in helping their stranded passengers. They do nothing. The impressions all Americans are taking away from this is 1) Never fly this airline again and 2) Canada really isn’t quite the competent “nice” place we thought
We’re stuck in Canadien cities paying for hotels, parking back home— all kinds of stuff. What separates AC from US and other struggling airlines is a complete lack of accountability, cancelling flights all the time, stranding passengers and leaving them on their own
Thousands of passengers are experiencing flying AC from Europe, landing in Montreal or Toronto to make connections and suddenly receiving a text saying your connection is cancelled and your rebooked to the next day or the next or the next.
Arrived yesterday at Pearson from México. An hour —one hour to get out of the airport. 15 minutes wait on the plane and then lines…lines…more lines. We had everything filled out beforehand but it did not matter. Rude custom female officer. Littered airport inside and outside…
Damn
Air Canada accepted massive bailouts (AGAIN) while simultaneously laying off 20,000 of their 38,000 employees with no plans to re-hire any of them. During this time they paid enormous bonuses to executives. Unbelievable incompetence and apathy from this company year after year
Glad we aborted all air travel flight plans again this year. What a mess.
Fuck around and find out. I guess society’s delusion of “getting back to normal” is preventing us from ACTUALLY getting back to normal.
The Walmarting of my industry is coming home to roost.... but hey no one wanted to hear that 12 yrs ago
Now is not the time to fly … flights are being changed or cancelled. Better to stay put to avoid the headaches. I won’t be flying until well into next year until things normalize. I think employers will realize that if you pay your employees well, they will stay!
I guess... too many pilots dying of heart failure at the controls having taken the mandated (and totally illegal) Lethal Injection?
Oh no hear come more bail outs.
It's about low wages too. People go where they get enough to pay their bills.
I moved heaven and earth to get my flight. It gets cancelled then….😡😡😡😡😡😡😡😡😡😡
Not enough give bailouts?