, as part of its safety toolkit revamp. With a new “Live Help” feature, users can now get in contact with one of ADT’s safety agents 24/7 via phone call or text for issues that may not initially require dialing 911. The ADT employee will remain in touch with the rider until they reach their destination, and can call 911 for them if the situation worsens.
It’s worth noting that, for more unfortunate emergencies, Uber is also expanding its app’s capability to discreetly dial 911 to nearly 60-percent of the United States—a massive uptick from the service’s original coverage of just Minnesota, Indiana, and Los Angeles when the feature was first announcedUsers will also see a streamlined safety toolkit interface.
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