We helped Burns get a chunk of her money back, the part paid on her neighbor’s parcel.
However, Burns said the mistake caused another one. It affected her escrow, made her monthly payment go up $300 and resulted in thousands of dollars of overpayment.“They haven’t corrected the error. We begged them,” Dann said. “Our clients just want to pay their mortgage and be left alone and not be cheated.”
“When an error is made, [the mortgage company] has to, within 30 days of receiving a written request for correction of an error, they have to either correct the error or explain why there’s no error. And, if they don’t then homeowners can now sue them in federal court,” Dann explained. In an email, Freedom Mortgage’s Vice President of Public Relations, Ellen Longo said, “Serving our customers is Freedom Mortgage’s top priority. As per our last exchange, our records indicate we worked with Ms. Burns to help fix the outstanding matter to her satisfaction.