for the guests of the hotel and hard work that is put in behind the scenes within the hotel’s biggest department, as well as her recognition within the hospitality industry.and its recruitment and retention of staff, offering flexible working hours for the sake of mothers to take their children to school or students juggling courses from York’s two universities.
The award is open to all housekeepers who exemplify top-class cleanliness and hygiene in bedroom preparation in either an independent hotel or a group hotel.Those that qualify will manage a housekeeping team and must be dedicated to the efficiency of the housekeeping department, the organisers say. General manager at The Grand, York, Simon Mahon, said: “This is an incredible achievement for Lisa and is a testament to her exceptional dedication.“This is a position that is often overlooked but is pivotal in the smooth running of the hotel and guest experience.
“Lisa has run the housekeeping department at The Grand, York since 2010, and has consistently managed her team who work around the clock, 365 days a year to ensure the highest levels of cleanliness and luxury within the hotel.”