PETALING JAYA: Companies should put into place effective policies on the use of the Artificial Intelligence-powered tool ChatGPT in the workplace as its use increases among employees, say human resources and IT experts.Describing ChatGPT as the latest disruptive technology after the Internet and the smartphone, Universiti Sains Malaysia cybersecurity researcher Assoc Prof Dr Selvakumar Manickam said it could be a powerful tool for companies for effective communications, marketing, and planning.
However, ChatGPT could be leveraged by cybercriminals to carry out new forms of phishing attacks, using it to create emails or messages that could bypass email security scanners, Selvakumar added.“From its usage in companies, employees may inadvertently feed data and information into ChatGPT, which is then incorporated as part of ChatGPT’s knowledge corpus, potentially exposing a company’s sensitive data to other users,” he said.
“I think employees are already using ChatGPT to aid their work, especially those in content production or generation duties. Malaysian Employers Federation president Datuk Dr Syed Hussain Syed Husman said stakeholders had just got to hear about ChatGPT and what it could do. “Like all new technology or system or communication language, we have to see its advantages and limit its negative implications,” he said, adding that at present, stakeholders had not brought up the issue.