The CEO of Octopus Energy, a UK-based household energy supplier, says artificial intelligence is doing the work of 250 people at the company. , Greg Jackson said the company had been experimenting with AI for several months. He said the technology had been incorporated into company systems and staff began letting it reply to some customer emails in February.
Now, AI replied to more than a third of customer emails, which is the work of about 250 people, Jackson said. He continued:"Emails written by AI delivered 80% customer satisfaction — comfortably better than the 65% achieved by skilled, trained people." A representative for Octopus Energy told Insider:"Our team supervises the answers AI provides, so, for example, drafting a personalized response that a team member can review and then send on."