No. 3: Use platform user feedback and outcome-based metrics to track value delivery
A platform owner needs feedback from platform users, ideally from first-person meetings. Data from surveys and emails, while useful, is no substitute for good conversations.Potential emerging risks Platform owners must also demonstrate the efficiency and increased speed of platforms in a way that leadership understands and supports, so share common metrics on adoption, usage and benefit.As the value is demonstrated from the prior steps, there must be consideration for scaling efforts. To make the business case to executive leaders and get the budget and right talent in place, software engineering leaders must create a vision for an initial platform engineering team.No.
The platform owner needs to get customer feedback on their current and future needs. Build a developer journey map to gauge their degree of satisfaction with each step. Features can be prioritized by showing any difficulties and frustrations within the flow in a graphical representation, which allows for greater conversations with stakeholders and development of business cases.