Customers alarmed by poor service from home security company

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Fluent Home has a track record of hard-to-reach customer service agents and an inability to cancel contracts, according to multiple past and present customers interviewed by CBC. Its practice of renewing contracts without approval has also caught the attention of investigators at Service Alberta.

Swish owner Angela Larson says she's been in a dispute with security company Fluent Home since a break in at her store on June 29, 2023.Her alarm monitoring company was on the line. They told her there was a break-in at Swish, her vintage clothing store on Edmonton's 124th Street.

Larson tried to contact Fluent Home with her concerns, beginning a months-long ordeal with no resolution so far. This window at Swish, a vintage shop on Edmonton's 124th Street, was smashed in a June break-in. Business owner Angela Larson says she's had "a runaround" since then from her security company.

In 2015, Eldridge purchased a Fluent Home system from a door-to-door salesperson on a five-year contract. Her father, who lives on the property, also signed on. Eldridge said seven years of problems came to a head last month, when the alarm went off and a team of volunteer firefighters, including a pump truck, responded."I've tried to cancel it," Eldridge said of her contract. "I've sent [Fluent Home] written notice and they are still trying to take money out of my account."

 

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