Harriet Pritchard said she had to buy another annual pass for her son while waiting for a refundParents have said they are still waiting for refunds for school transport after it was cancelled.when the Green Bus firm stopped services a week before the new school year, blaming rising costs.
Green Bus chief executive Ian Mack previously said there were "plenty of funds available" to refund parents.Parent Harriet Pritchard said she had paid the full cost of the transport - £1,095 - up front and had not yet received a refund, despite being promised one."I'm now out of pocket to the tune of £1,900," she said.Emma Johnson said she had surveyed about 100 other parents on a WhatsApp group, with 60 replying to say they also had not had a refund.
"If they have paid us in advance for the whole year then there will be an automatic refund through the stripe system," Mr Mack told the BBC in an interview at the end of August. "If they've paid us through direct debit they have paid one instalment of about £100. They've been asked to email us with their bank details and we will get it back to them within the next 14 days."
An email was sent to some parents stating they would be issued with refunds by the end of business on Tuesday 26 September."He promised we would get a refund in 14 days on the BBC, we didn't get that. We've had promises since - these promises for Tuesday we don't know if it's going to happen or not."