If you’re the parent of a teenager, you’ve probably had a conversation or two with your child about where they are shopping online.
“So she tries to start the return process by reaching out to them,” says Pelski. “And then the whole thing just became a big debacle in not wanting to take the dress back.” Alternatively, the company offered a 20% refund if they kept the dress along with a shopping voucher of the same value to be used during the Christmas season or a refund of 45% of the total order amount. In another email, the company offered a 70% refund if they kept the dress.
However, requesting to keep the goods while receiving a full refund of the purchase price may involve a risk of fraudulent behavior. We hope you understand our position and the concerns of our suppliers.”