made a major push in focusing on learning as part of the company's culture. Originally within the company, Salesforce created Trailhead, a gamified learning platform to help its employees can earn badges and credentials for learning business and tech skills, as well as soft skills.
Now, with myTrailhead, companies can create their own courses with their own content and branding. It can also help with onboarding and to match people with the projects they have the best skills for. Franklin says she has seen more companies investing in helping their employees build new skills, and she also sees learning platforms as a way to reskill the workforce, instead of laying employees off and spending time and resources in hiring new ones.
"We believe that we should make it easy for people to learn our technology," Franklin said."We've seen that be a recipe for our success. We believe that if we focus on our customer success, we will also be successful."Marc Benioff says that before Salesforce buys a startup, he does 'due diligence' on a company's culture and how it pays employees
Salesforce had previously also expanded Trailhead outside the company as a free platform for people to learn how to use Salesforce's software, as well as skills for using software from Google, Amazon and more. To date, it has 1.2 million learners."People that are learning in their workplace are happier, healthier and more productive. This was an anchoring concept in how important it was for companies to invest," Franklin said.
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