Southwest releases an 'action plan' to prevent another operational nightmare | CNN Business

. The airline’s plan calls for increasing the availability of winter equipment and staffing at some airports, investing in technology to help it quickly restart operations during extreme weather and improving communication and decision-making processes across departments that handle flight operations. Late last year, a winter storm barreled through the United States and disrupted thousands of flights.

Southwest\n \n said in the action plan, published Thursday, that it has “taken many weeks of work to sort through the complexity of contributing factors” and the “root causes and lessons learned are guiding our efforts to make Southwest\n \n better prepared to handle truly extreme winter weather events as we move forward.” The Dallas-based airline is investing $1.3 billion on technology projects this year, about 25% more than it spent in 2019, the last full year before the pandemic.

Considering They Have Not Updated Their Reservation Software In Like 20 Years, They Are Well Overdue.

This is a good idea. Late. But Good.

translation: I promise we're ready please book with us for Christmas

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