only via mail. Competitor Starling, on the other hand, started rolling out a new mobile check scanning feature in early March, a decision which now looks very well-timed.
Elevated mobile deposit usage also provides concrete evidence of the heightened importance of digital tools amid the coronavirus crisis. Many consumers may come to prefer the relative safety of using nonbranch channels during the global pandemic, and others may have no alternative option, due to self-isolation or branch closures.
Recognizing this newfound importance on digital, Lloyds has even made its mobile check deposit capability more flexible, allowing customers to scan and deposit checks of up to £999 and a total of £2,000 per day, doubling the previous limits for both. What remains to be seen is the degree to which other digital features — such as budgeting tools or balance checks — will also surge as consumers handle more banking functions from home.
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