He told The Straits Times that he was “very disappointed” by ANA’s decision, and that this incident was not the first time he had been let down by the Japanese airline. A flight he booked from Tokyo to Osaka was cancelled in January 2023 due to a snowstorm.
Most of the business class tickets that were erroneously sold for travel originated in Jakarta, flying to Japan and then on to New York, and back again to various South-east Asian destinations, including Singapore and Bali.for just US$17,000. Mr Tan, a Singaporean engineer who declined to give his full name, had booked return flights in September from Jakarta to Toronto for $460.
Travel experts had said that those who thought they had snagged a once-in-a-lifetime-deal were likely to get their hopes dashed as airlines like ANA are not obligated to honour erroneous fares and reserve the right to cancel tickets. Conditions of carriage laid by most airlines allow them to unilaterally cancel tickets when an incorrect price has been charged.
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