“Everybody is helping out,” Hill said, “and that’s one of the things that we’re very excited and happy about. We’ve got good support from different people throughout the industry representing different groups. We also know that when we get their support, there tends to be an uptick in the number of people going online, logging in and taking the survey. So that’s been critical for us, and we’re very thankful for that.
She also said that the survey is designed to help the commission in “understanding what some of the positive experiences are, as well, because if we can understand what some of the positive experiences are, we can figure out how to replicate those for people whose experiences are not so positive.” After the data is collected, Hill said, “Then we’re going to start the analysis, and from that analysis, will come solutions.”
She added: “We’re grateful to all the people who have done the survey,” she said, “and I would ask people if they have done it, that they recommend it to their friends in the industry. What I see as the strength of this industry is its diversity, and we want to make sure that people from all different stripes are part of the information that we’re gathering, because we want this information to be relevant to everyone.