Those carriers canceled more than 2,000 flights apiece in less than one-week periods this fall. Delays and cancellations have vexed travelers who have complained about hours-long waits to speak to customer service with hold times sometimes exceeding the duration of their flights.Staffing shortfalls have been a major challenge for airlines, which encouraged thousands of workers to take leaves of absence or early retirement to cut the carriers' payroll during the pandemic.
American Airlines pilots' union rejected the company's offer for as much as double pay for holiday trips, arguing the airline needs to make permanent changes to its scheduling. Southwest said it would further trim its fourth-quarter schedule to avoid disruptions, a measure that American and United forecast it will restore 77% of its capacity in the fourth quarter, while Delta forecast 80%, American 89% and Southwest 92%, according to securities filings.
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