Some of our managers who have been here a long time use language and vocabulary with us that is depressing, pessimistic, and sometimes caustic. How do we get them to change?The language that the managers use is probably what they learned from their managers years ago, and it hasn’t been questioned or challenged. That doesn’t excuse it. But it has helped create your culture or pockets of fear-based departments or teams.
Managers are usually unaware of its impact on their own health and the health of everyone around them, i.e. the organization. There are conversations and exercises that can be taught that open people’s eyes together to better ways of communication. For some who still are stuck in their fixed thinking, some one-to-one conversations are most helpful. Some people have never been aware that their management style was destructive.
Often, people who become aware of the negative impact they’ve had are shocked and dismayed. They pivot their behavior abruptly and commit to a new way to communicate and behave. A personal transformation can be fast and refreshing. People can shift their vocabulary and shift their thinking to the future, supporting each other, and serving customers. A significant part of this is to also look at your whole organization and how it works. Partnerships with vendors is another essential part of a businesses’ success, and it is often assumed and overlooked. Building win-win relationships show that leaders know how to build respect and trust — critical in the business environment today.
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