A massive winter storm that swept over the United States before the Christmas holiday weekend forced U.S. airlines to cancel thousands of flights, but Southwest’s problems deepened while other airlines have largely recovered.Sign up to receive daily headline news from Ottawa Citizen, a division of Postmedia Network Inc.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc.
The union leadership has raised the issue repeatedly, including in contract negotiations since 2018, she said. On a Sept. 27 picket line, she added, one sign read, “Picket line loading, Southwest Airlines technology failure.”Article content The comments echoed those of the Southwest Airlines Pilots Association, which blamed leadership failures in adapting airline operations to address repeated systems failures despite years of calls for improvements by the union.
Company officials acknowledged that current problems stem, in part, from an inability of internal logistics and scheduling systems to recover after widespread storm disruptions.