An Edmonton hot tub company is facing charges under Alberta's Consumer Protection Act after nine customers complained to the province's consumer investigations unit about its business practices.
He said he and his wife thought a tub would help with their aches and pains and went with Sunray because the company said it could supply a tub heated with propane instead of electricity. He reported the issue to Service Alberta's consumer investigations unit, which investigates contraventions of consumer protection legislation.
Civil claims filed in the fall of 2023 in the Alberta Court of Justice show three cases of customers alleging they paid deposits for hot tubs in 2021 but had not received the tubs or their deposits back. The British Columbia customer received a judgment in his favour last week for nearly $30,000, plus interest and costs.
The company was ordered to pay Slemko $5,230, plus interest and costs, and its counterclaim was dismissed.Rita Sibbio, who lives in Sherwood Park, Alta., said she and her husband put a $2,500 deposit on a hot tub from Sunray in May 2018. Roberts said in the hearing that the business moved multiple times and had labour and supply-chain disruptions as a result of the pandemic and economic factors.