h of e-commerce. Consumers want an omni-channel shopping, where they have a bouquet of options, at a good price from the proximity of their fingertips.
To keep up with increasing demand from e-commerce channels and meet the expectations of consumers, organizations will need to invest in their warehouses and distribution centres as well as increase the development and implementation of advanced supply chain and logistics processes. The last-mile delivery option; traditionally the most important part of every products journey is thus multiplied because of the ever-growing adoption of e-commerce.
“Logistics and delivery play a significant role in business and is among the top drivers of digital transformations. 72% of businesses say that improving customer experience is their top priority. In a product’s journey from warehouse shelf to customer doorstep, the “last mile” of delivery is the final step of the process. GIGL seeks to improve the customer experience through efficient, speedy and reliable deliveries”, said Adenaike, COO of GIGL.
The logistics sector has a huge potential in improving the e-commerce landscape. GIGL is primed to grow the e commerce sector in Ghana by providing support with its highly optimized operations, which will target end-to-end logistics, from pick-up to delivery.