Inside Amazon's COVID response from the company's head of safety - Business Insider

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Inside Amazon's coronavirus response: an exclusive interview with the executive in charge of employee health and safety

and discussed the challenges of making decisions in an environment where information is rapidly changing, such as guidance on the efficacy of face masks.

I joined Amazon one year ago and oversee workplace health and safety for Amazon's global operations. Before joining Amazon, I spent most of my career in workplace safety as a lawyer, in health- and safety-related organizations and in the public sector. Although not widely known, we've collaborated from the earliest days with peer companies, discussing overarching issues that impacted global supply chains. It quickly became clear that businesses, workers, and communities all faced similar unexpected challenges.

Peterson: Have any Amazon leaders or others provided advice — whether professional or personal — thatIn my conversations with other Amazon leaders, sure there are moments that you need advice, or to vent about the difficulty in maintaining an equilibrium in our professional and personal lives. But it is the recognition that whatever we are addressing or feeling, we are all experiencing it, and there's a real openness about that.

It was surprising to me, in coming to Amazon, how frequently individuals were assigned or moved into new roles in a way that I would previously have thought of as making a career change. But, that is a common experience at Amazon. Trust boils down to competence and ethics. Trust is even harder to achieve when there is uncertainty, but one way to build trust is to tell people what you're doing and to communicate about what you do know. That is equally true for an internal and external audience.

We've also spent over $85 million redeploying team members from their typical roles to performing safety-related tasks and audits at sites around the world. We've sought out external experts and collaborated with state and local health departments regarding our approaches as we want to do everything possible in our obsession over the safety of our people.

We aren't done though, we're continuing to innovate, exploring technology, such as through an app, to assist in reminding our people of the importance of social distancing — and providing reminders when they get too close. We look to also leverage this technology for alerting associates when we do have a confirmed case.

In our daily meetings, everyone comes in with ideas about how we can keep people protected, and we have intense conversations. How can we use technology, how can we connect the dots across various businesses or initiatives within the company?There is so much ownership of this at all levels of the company that it has accelerated the exposure that a lot of us have to other people and parts of the company and tapped into a lot of new ideas and creativity we'll use well beyond this situation.

There are times when you don't know what you don't know; so we are at the tip of the spear in this. In addition, things are happening that aren't within our control.

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