Why airlines offering free flights changes isn't helping customers - Business Insider

  • 📰 BusinessInsider
  • ⏱ Reading Time:
  • 46 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 22%
  • Publisher: 51%

South Africa News News

South Africa South Africa Latest News,South Africa South Africa Headlines

After flying on the 4 biggest US airlines I saw why offering free flights changes is a hollow gesture to customers when there's few alternatives

. I was given the same notification at check-in and given the option to change my flight within a generous 5-day time frame. Not only could I change the date but could also change my departure and arrival airports to nearby alternatives. But despite the generous scope, the next available flight between my airport pairs was 25 hours later.

Again, I had no option but to take that flight and found myself with a seatmate for the first time since before the pandemic. American told Business Insider in an email: "As a result of busier flights and more demand for air travel, we are adding additional flights in July," echoing their June 4A United spokesperson also told Business Insider in an email: "We're providing options within 5 days of the full flight notification so it depends on a customer's flexibility and what they're searching for.

Raja also acknowledged that most travelers in the months following the peak of the pandemic aren't doing so for leisure and it's likely rather to an important event where a flight change isn't feasible. This doesn't mean they don't care about how crowded their flights are but that they can't afford to wait multiple hours until the next one.

 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.
We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 729. in ZA

South Africa South Africa Latest News, South Africa South Africa Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Inside Donald Trump and Kanye West's unlikely friendship - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web. Bevis and butthead CNN MSNBC IdiotInChief You mean Dumb and Dumber
Source: BusinessInsider - 🏆 729. / 51 Read more »

Inside Regeneron's 32-year history, race for coronavirus drug - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web. How far are they ?
Source: BusinessInsider - 🏆 729. / 51 Read more »

Zoom's forthcoming hardware subscription service could help boost customer loyalty - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web. Polycom, only a subscription? GTFOH
Source: BusinessInsider - 🏆 729. / 51 Read more »

Why your business should go cashless accept more digital payments - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web. And these are the downsides: - complete monitoring of your purchases and habits - possible blockage or freeze if you do something companies don't like - exposed to identity theft and hacking What do you pick, convenience or freedom?
Source: BusinessInsider - 🏆 729. / 51 Read more »