Gaining trust in a conflicted investment industry

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Financial services firms exist for their clients and doing good by them is the most credible way of building a thriving savings and investments culture

The financial services industry is a hotbed of inherent self-interest that constantly pit clients’ needs against those of the business.

Many financial services companies run an array of operations, all under the same umbrella. These could include asset managers, private equity or real estate funds, investment consulting businesses aimed at big institutional investors, tied financial advisers targeting individuals, life and short-term insurance, banking or even brokerages.

All reasonable steps need to be taken to mitigate the conflict of interest to treat the client fairly. Clients can guard against some of these risks by engaging investment managers as long-term partners where clear roles and responsibilities for all parties are outlined right from the start.

 

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