Is it ever OK for a train company to block you on social media?

  • 📰 The Guardian
  • ⏱ Reading Time:
  • 1 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 4%
  • Publisher: 53%

South Africa News News

South Africa South Africa Latest News,South Africa South Africa Headlines

Northern Rail was criticised for blocking a passenger who had complained on Twitter. But customer service in the digital age is hard to manage

 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.

No. My local company WestMidRailway - often ignore several tweets in a row from people, then claim to never have seen the first one. They same to forget their social media channels are there to provide info to customers, not snark at people or only RT other company accounts.

Just another hazard of modern life, I was blocked by my housing association after regulator agreed it had made unjustified & unnecessary threats & council site blocked me after I mentioned in passing I'd been abused as kid in one of their children's homes .Pretty pathetic really.

Apparently so wherever freedom of expression is predominantly a human right!

Karma issa dawg😂😂wait untill their staff push you to train track...same thing

We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 84. in ZA

South Africa South Africa Latest News, South Africa South Africa Headlines