Pauline Fermin, president and CEO of Acumen Strategy Consultants, said at a fireside chat at the BusinessWorld Economic Forum 2022 on Tuesday that her clients “are actively investing in capability-building and… in the most critical skills we’re seeing companies and industries need: critical thinking, customer-centricity, communications, and agility.”
“Employees might not know what is expected of them; therefore they won’t see why they need to upskill. They might not know their role, the purpose of the organization, if the leaders are not even clear as to what their business strategies are,” Ms. Fermin said. The black swan event that is the pandemic, coupled with the Ukraine-Russia war, have resulted in shifts in customer behavior and the nature of work. A gap has also developed between business outputs and requirements, giving rise to phenomena such as The Great Resignation and quiet quitting .
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