We’ve all heard about the ‘Great Resignation’ and even ‘quiet quitting’ within the workplace on the back of the COVID-19 pandemic.While this may not have had as much of an impact in South Africa, largely affecting more specialist roles, it’s a reality that many people across the globe are leaving their jobs, despite the current global economic crisis.
“Staff members have historically ‘voted with their feet’ if they were not having a good employee experience,” said Wilks.Higher employee expectations are actually a win-win situation for the business itself, as delivering a better and more efficient employee experience has a direct effect on increasing operational excellence and organisational efficiency, which translates into both top and bottom-line benefits for a business.
Wilks also said that organisations are now accepting the fact that hybrid work is a trend that’s here to stay. Wilks said that this can be achieved by identifying and optimising enterprise processes that run right across an organisation – thereby transcending these different technologies.“It is important to get them productive as quickly as possible and also retain them, because recruiting and onboarding is one of the most expensive processes an organisation can go through.
“If you’re offboarding someone, how do you ensure that you’ve revoked access for instance, and do that in a consistent way?”