David and Maxine Schacker have been loyal Enbridge Gas customers since 1980, always paying their bills without question or delay.
“When we called Enercare, they claimed we signed up with them, by verbal agreement over the phone in 2009,” Maxine said. “But this never happened. They said they have an audio recording of the agreement, but our requests to both Enbridge and Enercare for a copy of the alleged recorded verbal contract have not been responded to.”
When the Star contacted Enercare about the situation, the company said the couple did enrol in a protection plan — which provides maintenance to HVAC equipment — in 2009, originally with Direct Energy Ontario via a verbal agreement over the phone. Enbridge said if customers have a complaint with Enercare it’s best to call them directly to resolve the issue, as Enercare is a separate company from Enbridge.Since 2009, Enbridge Gas has offered a third-party billing service called the Open Bill Program, which was approved by the Ontario Energy Board.
Customers have taken to social media to air their frustrations. Some are new homeowners who were charged for water heater rentals because the previous homeowners had a rental agreement with Enercare.
Evil corporations …insurances , telecom, utilities..all scammers and mafia !
For the longest time I have told anyone within earshot that Rogers is the most evil corporation in Canada. But based on our experience and that of others I have seen, Enbridge is rapidly closing the gap. Just my opinion, of course. Canada corporations
That's new way of a billing Average all consumed Isn't it really silly? You paying others due Look at a car insurance Price built by area risk Even your future funerals' Price is were cemetery sits
True. another corrupt monopoly that exists in Canada and your politicians do ZERO about it JustinTrudeau PierrePoilievre theJagmeetSingh fordnation